Refund Policy

Last Updated: February 16, 2025

At amineammari.com (“we,” “our,” or “us”), we strive to provide high-quality services, including custom theme edits, store setups, and consulting. Our goal is to ensure that our clients are fully satisfied with the services provided. However, due to the nature of the services we offer, we have outlined our refund policy below.

By purchasing any of our services, you agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

Due to the nature of digital services, refunds are typically not provided once a service has been completed or started. However, we may consider refunds in the following situations:

  • Service Not Delivered as Promised: If the service we provided does not meet the specifications outlined in the project agreement or description, you may be eligible for a partial or full refund, depending on the circumstances.
  • Work Not Started: If you cancel your service request before we begin working on your project, you may be eligible for a full refund, minus any non-refundable fees (such as consultation fees, if applicable).
  • Quality Concerns: If you are not satisfied with the service provided and can demonstrate that the deliverables do not meet the agreed-upon standards, we will work with you to resolve the issue. If we are unable to reach a satisfactory resolution, you may be eligible for a partial or full refund.

2. Non-Refundable Services

Certain services are non-refundable due to their nature:

  • Consulting Sessions: Once a consulting session has been completed, it is considered final and non-refundable.
  • Custom Theme Edits or Store Setups: If significant work has been done on custom theme edits or store setups, the service is non-refundable after work has commenced.
  • Deposits: Any non-refundable deposit paid for securing a project will not be refunded, even if the service is canceled or postponed.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to us via email at contact@amineammari.com within 2 days of receiving the service to express your concerns and request a refund.
  2. Provide Details: Include any relevant details regarding your order, such as the service provided, the issues you’re facing, and any documentation that supports your claim.
  3. Review Process: We will review your request and respond within 2 business days. We may request additional information to evaluate the situation.

4. Refund Process

If your refund request is approved:

  • Full Refund: You will receive a full refund of the amount paid if the service was not delivered as promised or if the issue is deemed significant enough.
  • Partial Refund: If the work has been partially completed, we may offer a partial refund based on the amount of work performed and the agreed-upon terms.
  • No Refund: If the service has been delivered in accordance with the project agreement, no refund will be issued.

Refunds, if approved, will be processed within 3 business days and issued via the original payment method used for the transaction.

5. Cancellations

If you wish to cancel a service before work has started, please notify us as soon as possible. Once work begins, cancellations may not be possible, or a partial refund may be issued based on the work completed.

6. Changes to Our Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated”. Your continued use of our services after any updates constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@amineammari.com